Shipping & Returns Policy

Free Shipping

Free shipping is available on many products and is noted by the ‘Free Shipping’ image. To qualify for free shipping the minimum product total must be greater than $250 and shipped to a continental United States business address.

The Following Shipping Fees Apply:

Standard shipping charges apply for orders with product total under US$250.00.
Residential Addresses are subject to a UPS $10 per package additional surcharge. 
All bottled products and other items with shipping charges are shipped by actual weight, and subject to standard UPS rates.
Standard shipping charges will apply on all product shipped to Hawaii, Alaska, Puerto Rico, and Virgin Islands.
Overnight, 2 or 3-Day shipping is available, subject to current applicable UPS rates.

Same Day Shipping

Same day shipping is available only when orders are confirmed by the customer and have been received by Condom Pros by 2:00 p.m. Pacific Standard Time (PST).

Product Returns

If you are not completely satisfied with your purchase, you may return product for credit towards future purchases. Product must be returned within 30 days of purchase from 
Condom Pros.

All returns must be pre-approved by Condom Pros. All returned products must be in their original packaging and in an unused condition. To request an RA, simply contact our Customer Service Department by phone, 800-320-3716 or email, [email protected] If applicable, we may request further documentation such as pictures of the product, including lot #’s and expiration or packaging.

Upon approval we will issue a Return Authorization Number (RA#), which must be listed on the mailing label of your returned package. Items shipped to our warehouse without RA# visible are refused.

Restocking Fee

Returns are subject to a 20% restocking fee. 
Condom Pros does not charge restocking fees for returns of defective products or wrong product shipped with a Return Authorization Number (RA#).

Damaged or Missing Items

Any Damaged or Missing items must be reported to Condom Pros within 5 days of receipt of goods.
To report Damaged or Missing items, contact our Customer Service Department at 800-320-3716 or email us at [email protected]
Please Note: reports of damaged or missing items will not be accepted if reported more than 5 days after receipt of goods.

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